Refund Policy

This Refund Policy clearly defines the terms and conditions for refund and return services for all products purchased on our website. This policy applies to all customers who place orders and complete purchases, aiming to ensure standardized, fair and transparent after-sales refund procedures while protecting the legitimate rights and interests of both parties.
We support eligible refund applications for products with quality defects, incorrect item delivery, or severe transportation damage. All our products are strictly inspected before shipment. If customers receive damaged, defective or inconsistent products, they may apply for a full or partial refund by providing valid photos, videos and order proof within the specified time after receiving the goods.
Unused, unopened and well-packaged products that do not meet personal usage expectations are also eligible for refund applications within the valid application period. Customers shall ensure the returned products are intact, without damage, contamination or overdue storage, and retain all original packaging and accessories to pass our inspection procedure.
The following situations are not eligible for refund or return services. Opened, consumed or partially used products cannot be returned or refunded due to particularity of food and energy supplements. Products damaged artificially, improperly stored or damaged due to customer personal transportation problems will not be accepted for refund. Refund applications submitted beyond the valid application time will not be approved.
Once we receive and verify your refund application and returned products, our professional team will complete the inspection and review process in a timely manner. Approved refunds will be processed through the original payment channel. The arrival time of the refund depends on the processing rules of your payment platform and bank, and we will actively follow up the whole progress.
For order cancellation applications before shipment, we support full refunds for unpaid or successfully cancelled orders. If the order has been packaged and shipped, the order cannot be cancelled at will, and customers need to follow the after-sales return process after receiving the package.
We reserve the right to update and adjust this Refund Policy according to business operation and industry standard changes. The latest policy terms will be displayed on the official website uniformly. Continued purchase and use of our products after policy updates means recognition and acceptance of the latest refund rules.